What is Anaman Concierge Services cancellation policy?
Cancellation is free of charge if you cancel at least 24 hours before your pickup time for all airport transfers.
For weddings or special events, there will be a full refund only if you cancel three weeks prior to your reservation pickup date.
There is no refunds for all reservations made via phone, payments are final.
Anaman Concierge Services is unable to refund payment if cancelled less than 24 hours’ notice prior to your pickup time or in the event of a no-show.
Anaman Concierge Services will not or do not take responsibilities for any reservation with a very tight time schedule to your flight boarding time. We recommend you to be at the airport two hours prior to your boarding/flight take off.
For immediate assistance, please call our hotline +1 319-471-2347.
Refunds normally show on your account within three (3) to five (5) business days. Credit card refunds are submitted to the financial institution within one (1) business day; check with your financial institution for more information.
Addition of unknown passenger policy:
A fee will be charged in the event of you adding on a passenger who is not on your reservation at the point of your pickup.
What if my flight is delayed?
For airport pickups, you have a complimentary wait time of 60 minutes. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight details upon booking, we are able to track your arrival time and will adjust your pickup time accordingly. We would also appreciate greatly if you also keep us informed on every update. If there is a very long delay and the driver is not able to wait, we will contact you to work out an alternative solution.
Can I make an extra stop to my one-way booking?
If you wish to make one or more stopovers during your ride, we recommend an hourly ride booking. Please list the stops that you would like to make in your Note.
Wait Time – Airport Transfer
Wait time is not charged for commercial flights unless customers choose to deviate from proceeding to the stated customer/chauffeur meeting location. In such instances, customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond twenty (20) minutes will result in charges equal to the transfer base rate plus the hourly rate.
Wait Time – Hourly Rate Service
Customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond the twenty (20) minutes will result in charges equal to the hourly charge.
For transfer reservations, customers are allowed to make one stop, along the route, which does not exceed fifteen (10) minutes. If the stop exceeds fifteen (10) minutes, the customer will be charged the transfer base rate plus the hourly rate for the vehicle.
How do I make changes to my booking?
To make changes on existing booking, simple email us or call the ACS hotline to help you make that change. For one-way rides, you can make changes up to one hour before the pickup time, and for hourly rides you can make changes up to 24 hours before the pickup time.
Do you accept contracts?
Yes, we do. Anaman Concierge Services believes in working relationships and, therefore will be happy to serve you according to your need being it short or long term contract.
What Forms of payment do you accept?
We accept Credit / Debit Cards, Checks, Cash and E-Check Services.
For weddings and long-distance chauffeur / transportation services, a non refundable booking fee deposit is required.
Smoking and Drinking of alcohol is not allowed
We do not allow smoking or drinking of alcohol in any of our vehicles.
Special rates may be applied on certain occasions. An example is a reduced special rate for family and friends visiting their patients at the various hospitals in the area.
A no-show upon booking will result in full payment of service and, will be charged for reservations not canceled by the deadline of 5 business days for weddings or long-distance chauffeur services and, 5 hours for airport pickup / drop off and hourly services all in advance prior to the booked date and time.
Additional Fees that may apply are:
- Late Night Rates
- Additional Wait Times (Each 15-minute increment)
- Additional Stops (each address)
- Additional Passenger without a prior notice
For immediate service, please call us on our hot line +1 319-471-2347
We operate 24/7.
Rates are subject to change.
Pet and Service Animals
Animals may only be transported in a kennel or soft-sided pet container. In the event damage occurs to the vehicle, caused by the animal, a damage and/or cleaning fee may be charged. There is always an extra fee charged to passengers with pets.
For passengers with disabilities traveling with a service animal, the animal does not require being transported in a kennel or soft-sided pet container.
In-Vehicle Complimentary WiFi
Many of ACS vehicles offer passengers complimentary In-Vehicle access to WiFi. Any passenger who utilize the complimentary In-Vehicle WiFi understands and agrees that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the Internet, whether the connection to the Internet is facilitated through wired or wireless technology. These security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your device or network.
Weather Conditions and Road Conditions may be delays and changes to normal operations due to severe weather and traffic incidents. Whenever possible, Anaman Concierge Services will post information to website, or other forms of communication, to notify customers in advance.
Travel Times and Delays
Anaman Concierge Services and its partners are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Under such conditions, Anaman Concierge Services reserves the right to cancel and refund reservations in advance of the scheduled pickup.
Shared ride travel typically takes longer as customers wait for fellow passengers to load or unload. In addition to being affected by other passengers sharing the ride, travel time is dependent on geography, weather condition, time of day, and traffic conditions which may affect your scheduled travel time.